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Leon

I am scheduled to depart from China tomorrow so I wanted to thank you for all that you have done for us. You have provided excellent service to us which has made this a wonderful experience.

Thank you,

Agrim Shah
Sent from my iPad

Client's Information:

Nationality: India
Tour Starting Date: early April, 2011
Tour Itinerary: Lhasa 3 day tour 

Dear Cathy,

I just wanted to say thanks for a well-organized trip again. Everything went well and smoothly and my people enjoyed the trip very much, the food was great as always, as were the hotels. Now I did say in the customer review sheet that the King Parkview hotel had a mediocre breakfast, but this was just for you to know - I like the hotel very much, it has a superb location, so definitely I want the same hotel next time too. Everything else makes an ordinary breakfast seem unimportant :).

I also liked the other hotels and all the meals were good, too. Guides were professional and well-prepared as well. The only thing I have some doubts about was the guide in Macau. Well, he was better than the guy we had last time, but still his English was so poor that me and the American guests were just trying to guess what he was saying. Not always did we understand him and he did try to skip one or two places from the program too - such as the Penha hill viewpoint, so I had to be adamant and demand that we go. But then again I know their first foreign language in Macau would be Portuguese, so maybe they all have problems with English there..

Anyway, this was just a small detail and all the rest of the trip was so well organized, that I can only say thank you for wonderful job again! Hope the next groups complete and have a bit more people... Our bunch was very small indeed.

Best greetings,

Maris.

Client's Information:

Nationality: Estonia

Tour Itinerary: Beijing-Suzhou-Shanghai-Hong Kong-Macau 

Dear ellen,

Thank you so much for arranging such a fantastic tour for us.

Harbin is indeed cold but very beautiful and luckily we have done ample preparation in advance.  Our guide Enson was great and made our trip easier and more enjoyable.  He was really attentive and cared about making our experience a memorable one. He is very polite, honest and genuine, telling us to keep warm and be careful of the slippery icy ground most of the time.  We enjoyed the trip very much with his presence.  Both him and the driver are very punctual, they showed up at the airport, train station and hotel on time.

On one occasion, he tried to negotiate with the hotel to give us a double bed when the hotel say they left with only twin beds, we felt very happy with his arrangement.  Also, we want to thank you for the local lunches provided, which were very sumptuous and delicious.  The Russian dinner was romantic and the food arranged fit us well.

We have truly enjoyed the beautiful sceneries and ice sculptures at our own pace and the private coach make us feel indeed exclusive.  Overall, it has been an entertaining experience, we highly recommend it.  Glad we made a choice with you Ellen and China Fact Tours.

Take care my fren!

Regards,

Karis & Desmond

Client's Information:
Nationality: Singapore
Tour Starting Date: Jan 13, 2011
Tour Itinerary: 4-Day Harbin Ice and Snow Festival